Disappointing - no network and no communication

In the week of 14th April, I started having trouble with my internet. I work from home so having internet is my livelihood. There was no communication from Rain that services would be down or under maintenance. On Friday, 18 April, I was able to go to Rain in Constantia Kloof, Roodepoort. While the lady who attended was friendly and helpful, unfortunately the issue wasn't fixed. I was told that Rain was moving to a new system and I would be called later that day to insert the new SIM into my router once it was activated. It's almost been a week now of little or extremely problematic and disrupted service. Extremely disappointing especially since one is still expected to pay for the full month even though there hasn't been any internet.