Disappointing, frustrating, and entirely avoidable.

I placed an order for a new router on the 26th of April, and what has followed has been nothing short of a masterclass in poor service. After four separate follow-up calls—each one ending with the promise that my case was a “high priority”—I was finally given a courier reference number. Yet when I contacted the courier directly, they had no record of the parcel ever being handed over.

What’s truly unacceptable is not just the delay, but the complete lack of accountability and feedback. Empty reassurances and radio silence seem to be the default approach. If this is what “priority” means to your company, I dread to imagine how standard service is defined.