Disappointing Experience with Rain Support

I'm extremely disappointed with the customer support experience I had with Rain. While the network itself isn't inherently bad, the support is, in my opinion, the worst among all telecommunication networks in South Africa.

I struggled with connectivity issues for 2 months, trying to resolve them through their AI chat bot, which was utterly useless. Frustrated, I decided to drive to their Pretoria support center, hoping for a more personalized solution. Unfortunately, that visit was a letdown.

After waiting 30 minutes in line, the consultant barely acknowledged my presence, didn't greet me, and only asked for my SA ID number. They canceled my device without any effort to troubleshoot or explain the issue. The entire interaction felt rushed and impersonal, with no follow-up or feedback offered.

Given the poor support experience, I'm left questioning the value of choosing Rain. Unless they revamp their customer service approach, I'd advise others to think twice before joining their network.