BM
Brydal M
1 reviews | Active since Sept 2011
01 Dec 2021, 07:28
Disappointing end
Was a great start to our relationship and contract, quick installation, although I had to pay upfront which was fine, except now with the promise that one can cancel with a month's notice which I did do and was accepted, RAIN continued to debit my credit card used for the first payment due in advance. I specifically asked them not to debit me for another month...so the end of the contract- a sad experience
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Replies (2)BM
Brydal M's updateReviewer Update
01 Dec 2021, 10:00Sorry, I do not understand, if my first payment was debited in advance, how come its now in arrears as I paid in advance on 1 November 2021 for November, now you debit me post this month on the 1st Dec 2021 for Nov as well?
BM
Brydal M's update01 Dec 2021, 10:00
Reviewer Update
Sorry, I do not understand, if my first payment was debited in advance, how come its now in arrears as I paid in advance on 1 November 2021 for November, now you debit me post this month on the 1st Dec 2021 for Nov as well?
BM
Brydal M's updateReviewer Update
03 Dec 2021, 09:57Thanks for clearing, although now resolved, would it not be a better communication strategy to let your customers have a monthly invoice or at least a statement before accepting cancellation as the current status is very confusing re when I have paid or not paid and amounts paid
BM
Brydal M's update03 Dec 2021, 09:57
Reviewer Update
Thanks for clearing, although now resolved, would it not be a better communication strategy to let your customers have a monthly invoice or at least a statement before accepting cancellation as the current status is very confusing re when I have paid or not paid and amounts paid