Disappointing Customer Service

On the 1st of august I called Rain customer care to get assistance with cancelling my subscription. I was welcomed by the IVR lady and she said I should hold for the next available consultant. 5 minutes later I was still listening to their soundtrack. I also tried to cancel via email but I keep getting programmed responses which give me options to cancel. Once rep**** to their Push Email, I receive an alert once in every two hours.

I am expecting an email from rain communicating that I have successfully cancelled my subscription. Can someone from Rain kindly assist me cause I am not going to be debited for these that I am.