Disappointed with their customer service and account department competence

I have been a loyal customer and there were no issues until the rain team cant allocate funds to the properly. I dont understand if if their accounts team is qualified or not. And the network is getting poor and poor. Which used to be great. You can email all you want those people will not help you. They are adamant or their path and customer is very poor. I have sent proof of payment yet they can not correct the issue. And charged me twice for a month. And they can not explain??? Please upgrade your network and one day maybe you will fix ny issue and think of canceling because at this point you will charge us twice. Very disappointed and i used to recommend you to friends.