Disappointed with Service Cancellation Process

I want to express my experience with Rain's service cancellation process. We initiated our cancellation around 12 November 2023, well in advance of the upcoming billing cycle on 15 November 2023, as advised by Rain's customer service to handle this through their website. We comp**** promptly, even providing our address for the router return.

However, despite our efforts, the cancellation was overlooked, leading to erroneous payment reminders and no retrieval of the router. Whenever we called for assistance, the IVR simply informed us about an outstanding amount without further guidance, and our emails unfortunately bounced back. As a result, we've resorted to using external platforms like HelloPeter to seek resolution.

I kindly request Rain to address this matter promptly by: 1) crediting the invoice issued on 15 November 2023, 2) ensuring the cancellation effective from 23H59 on 14 November 2023, and 3) arranging for the collection of the modem/router.

Your assistance in rectifying this situation would be greatly appreciated.