SE
Sicelo E
1 reviews | Active since Sept 2017
21 Apr 2024, 08:01
Disappointed with Rain's Deceptive Billing Practices
I hope this message reaches the appropriate department at Rain.
I am writing to express my extreme dissatisfaction with the service I have received from Rain. When I signed up for what was advertised as a month-to-month contract, I expected transparency and fairness in billing. However, my experience has been quite the opposite.
Recently, I noticed that Rain deducted -R8.50 from my bank account for insufficient funds, which was caused by their unexpected billing practices. This deduction has contributed to a negative balance of -R76 in my account, all due to Rain's lack of clarity and honesty in their billing process.
This situation has left me feeling frustrated and misled. I no longer wish to continue using Rain's services due to their ********* behavior and disregard for their customers' financial well-being.
I urge Rain to review its billing practices and provide customers with the transparency and honesty they deserve. As a consumer, I expect to be treated fairly and respectfully, and Rain has failed to meet these expectations.
I kindly request that Rain cancels my subscription immediately and refrains from any further unauthorized deductions from my account.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
21 Apr 2024, 08:20Hi Sicelo Eric,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply21 Apr 2024, 08:20
Official
Hi Sicelo Eric,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
SE
Sicelo E's updateReviewer Update
21 Apr 2024, 08:43Thank you for your prompt response.
As a month-to-month contract customer, I find it concerning that I would be charged for a month in which I do not intend to use the service. Additionally, I encountered difficulties when attempting to change my payment method, as it declined.
Given these issues, I kindly request that my account be temporarily paused or removed from Rain's system until further notice. I will re-enter my account details when I decide to resume using the service.
As a month-to-month contract customer, I find it concerning that I would be charged for a month in which I do not intend to use the service. Additionally, I encountered difficulties when attempting to change my payment method, as it declined.
Given these issues, I kindly request that my account be temporarily paused or removed from Rain's system until further notice. I will re-enter my account details when I decide to resume using the service.
SE
Sicelo E's update21 Apr 2024, 08:43
Reviewer Update
Thank you for your prompt response.
As a month-to-month contract customer, I find it concerning that I would be charged for a month in which I do not intend to use the service. Additionally, I encountered difficulties when attempting to change my payment method, as it declined.
Given these issues, I kindly request that my account be temporarily paused or removed from Rain's system until further notice. I will re-enter my account details when I decide to resume using the service.
As a month-to-month contract customer, I find it concerning that I would be charged for a month in which I do not intend to use the service. Additionally, I encountered difficulties when attempting to change my payment method, as it declined.
Given these issues, I kindly request that my account be temporarily paused or removed from Rain's system until further notice. I will re-enter my account details when I decide to resume using the service.
SE
Sicelo E's updateReviewer Update
21 Apr 2024, 09:16Thank you
SE
Sicelo E's update21 Apr 2024, 09:16
Reviewer Update
Thank you
SE
Sicelo E's updateReviewer Update
25 Apr 2024, 09:35Despite your assurance that you would be in touch to assist further, I have yet to receive any communication from your team.
Meanwhile, I've noticed that Rain attempted to debit my account again, despite my explicit request for cancellation. This continued attempt to charge me for a service I no longer wish to use is unacceptable and adds to my frustration.
As I mentioned previously, I no longer require Rain's service and request an immediate cancellation of my subscription. I urge you to take prompt action to cancel my account and cease any further attempts to debit my account.
Meanwhile, I've noticed that Rain attempted to debit my account again, despite my explicit request for cancellation. This continued attempt to charge me for a service I no longer wish to use is unacceptable and adds to my frustration.
As I mentioned previously, I no longer require Rain's service and request an immediate cancellation of my subscription. I urge you to take prompt action to cancel my account and cease any further attempts to debit my account.
SE
Sicelo E's update25 Apr 2024, 09:35
Reviewer Update
Despite your assurance that you would be in touch to assist further, I have yet to receive any communication from your team.
Meanwhile, I've noticed that Rain attempted to debit my account again, despite my explicit request for cancellation. This continued attempt to charge me for a service I no longer wish to use is unacceptable and adds to my frustration.
As I mentioned previously, I no longer require Rain's service and request an immediate cancellation of my subscription. I urge you to take prompt action to cancel my account and cease any further attempts to debit my account.
Meanwhile, I've noticed that Rain attempted to debit my account again, despite my explicit request for cancellation. This continued attempt to charge me for a service I no longer wish to use is unacceptable and adds to my frustration.
As I mentioned previously, I no longer require Rain's service and request an immediate cancellation of my subscription. I urge you to take prompt action to cancel my account and cease any further attempts to debit my account.
SE
Sicelo E's updateReviewer Update
01 May 2024, 09:10Continued Attempts to Deduct Funds Despite Lack of Service and Promised Contact
Hello,
I am writing to express my deep frustration and disappointment with Rain's continued attempts to deduct funds from my account, despite my explicit request for cancellation of the service. It is alarming that Rain persists in trying to withdraw funds when I am no longer using their services.
Additionally, I find it concerning that despite your assurance that someone would contact me to address the issues I've raised, I have yet to receive any communication from Rain. This lack of follow-up only adds to my frustration and further erodes my confidence in Rain's ability to provide satisfactory customer service.
I want to reiterate my request for the immediate cancellation of my Rain service and insist that no further attempts be made to deduct funds from my account without my consent.
I expect a prompt resolution to this matter and request confirmation in writing once my service has been cancelled and no further deductions will be attempted.
Hello,
I am writing to express my deep frustration and disappointment with Rain's continued attempts to deduct funds from my account, despite my explicit request for cancellation of the service. It is alarming that Rain persists in trying to withdraw funds when I am no longer using their services.
Additionally, I find it concerning that despite your assurance that someone would contact me to address the issues I've raised, I have yet to receive any communication from Rain. This lack of follow-up only adds to my frustration and further erodes my confidence in Rain's ability to provide satisfactory customer service.
I want to reiterate my request for the immediate cancellation of my Rain service and insist that no further attempts be made to deduct funds from my account without my consent.
I expect a prompt resolution to this matter and request confirmation in writing once my service has been cancelled and no further deductions will be attempted.
SE
Sicelo E's update01 May 2024, 09:10
Reviewer Update
Continued Attempts to Deduct Funds Despite Lack of Service and Promised Contact
Hello,
I am writing to express my deep frustration and disappointment with Rain's continued attempts to deduct funds from my account, despite my explicit request for cancellation of the service. It is alarming that Rain persists in trying to withdraw funds when I am no longer using their services.
Additionally, I find it concerning that despite your assurance that someone would contact me to address the issues I've raised, I have yet to receive any communication from Rain. This lack of follow-up only adds to my frustration and further erodes my confidence in Rain's ability to provide satisfactory customer service.
I want to reiterate my request for the immediate cancellation of my Rain service and insist that no further attempts be made to deduct funds from my account without my consent.
I expect a prompt resolution to this matter and request confirmation in writing once my service has been cancelled and no further deductions will be attempted.
Hello,
I am writing to express my deep frustration and disappointment with Rain's continued attempts to deduct funds from my account, despite my explicit request for cancellation of the service. It is alarming that Rain persists in trying to withdraw funds when I am no longer using their services.
Additionally, I find it concerning that despite your assurance that someone would contact me to address the issues I've raised, I have yet to receive any communication from Rain. This lack of follow-up only adds to my frustration and further erodes my confidence in Rain's ability to provide satisfactory customer service.
I want to reiterate my request for the immediate cancellation of my Rain service and insist that no further attempts be made to deduct funds from my account without my consent.
I expect a prompt resolution to this matter and request confirmation in writing once my service has been cancelled and no further deductions will be attempted.