MB
Mayibongwinkosi B
1 reviews | Active since Feb 2026
16 Feb 2026, 13:12
Disappointed with Rain
"I'm extremely disappointed with Rain's service. I cancelled my subscription at the beginning of December due to persistent network issues that started in November. Despite cancelling, they continued to debit my account. When I requested a refund, they initially agreed but have since become unresponsive and uncooperative.
Their customer service has been appalling, constantly sending me on a wild goose chase - first it's 10 days, then another 10 days, and no resolution in sight. It's now the middle of February and I'm still waiting for a refund. Avoid Rain at all costs - they're not trustworthy.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
16 Feb 2026, 13:44Hi Mayibongwinkosi,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Rain's reply16 Feb 2026, 13:44
Official
Hi Mayibongwinkosi,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
MB
"Despite numerous follow-ups, I've been met with silence and no refund. When I call, I'm told that frequent calls won't expedite the process, effectively leaving me stuck in limbo. Is this how Rain treats its customers?"
Mayibongwinkosi B's updateReviewer Update
18 Feb 2026, 09:29"Despite numerous follow-ups, I've been met with silence and no refund. When I call, I'm told that frequent calls won't expedite the process, effectively leaving me stuck in limbo. Is this how Rain treats its customers?"
MB
Mayibongwinkosi B's update18 Feb 2026, 09:29
Reviewer Update
"Despite numerous follow-ups, I've been met with silence and no refund. When I call, I'm told that frequent calls won't expedite the process, effectively leaving me stuck in limbo. Is this how Rain treats its customers?"
MB
"Can you please provide proof of payment or refund confirmation, as I've been down this road before and ended up with nothing after multiple 10-day waits."
You can send it on my email
Fit? 😎
Mayibongwinkosi B's updateReviewer Update
18 Feb 2026, 10:25"Can you please provide proof of payment or refund confirmation, as I've been down this road before and ended up with nothing after multiple 10-day waits."
You can send it on my email
Fit? 😎
MB
Mayibongwinkosi B's update18 Feb 2026, 10:25
Reviewer Update
"Can you please provide proof of payment or refund confirmation, as I've been down this road before and ended up with nothing after multiple 10-day waits."
You can send it on my email
Fit? 😎
MB
The proof of payment shows R649, but my refund should be R1,211.47 (R562.47 for December + R649 for January). Can you clarify the discrepancy.
Mayibongwinkosi B's updateReviewer Update
18 Feb 2026, 11:39The proof of payment shows R649, but my refund should be R1,211.47 (R562.47 for December + R649 for January). Can you clarify the discrepancy.
MB
Mayibongwinkosi B's update18 Feb 2026, 11:39
Reviewer Update
The proof of payment shows R649, but my refund should be R1,211.47 (R562.47 for December + R649 for January). Can you clarify the discrepancy.