Disappointed Rain Customer

Item: Rain
Rating: 2
Author: Morne P

I'm a very dissatisfied customer as I've been without internet since Saturday and laid a complaint to the Support desk without any acknowledgement as of yet. I had previously also sent a email on the 26th or 27th June and also still waiting for feedback from that email. The after sales service of this company is something I have never experienced before. I work from home and depend heavily on my internet to complete my work tasks. NOT A HAPPY RAIN CUSTOMER

Helpful (0)

Replies (2)

Rain's replyOfficial

13 Jul 2020, 15:56

Hi Morne

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards
Fattima

Rain's reply13 Jul 2020, 15:56

Official

Morne P's updateReviewer Update

13 Jul 2020, 18:05

Thanks

I'm sorry to have gone to this measure but I have now lost out on a days work. Your speedy response will determine whether or not I will remain a customer. Thanks

Morne P's update13 Jul 2020, 18:05

Reviewer Update

Thanks

I'm sorry to have gone to this measure but I have now lost out on a days work. Your speedy response will determine whether or not I will remain a customer. Thanks