Disappointed in rain services

Item: Rain
Rating: 1
Author: Mmaphehello M

Extremely disappointed with rain. It doesn't even deserve 1 star this point. Rain service has been down for over 24 hours with no resolution.

My connection stopped working yesterday around 10:00 AM and is still not working today. I have rebooted the router multiple times as instructed, but nothing has changed. The router shows a white light but there is no internet access.

The WhatsApp support is completely unhelpful and just repeats automated messages telling me to reboot, which I have already done several times.

I rely on this service and have now been forced to spend additional money on mobile data while still paying for Rain. This is unacceptable.

I need: Immediate resolution and compensation for the downtime

If this is not resolved urgently, I will consider cancelling the service.

Helpful (0)

Replies (2)

Rain's replyOfficial

05 Apr 2026, 08:42

Hi Mmaphehello

Thank you for bringing this to our attention.

We're looking into your query; we will be in touch to further assist.

Regards,
rain.

Rain's reply05 Apr 2026, 08:42

Official

Hi Mmaphehello

Thank you for bringing this to our attention.

We're looking into your query; we will be in touch to further assist.

Regards,
rain.

Mmaphehello M's updateReviewer Update

05 Apr 2026, 11:59

Thank you for your response.However, I must express my continued frustration as the issue remains unresolved. I followed your instructions and repositioned my router towards Serfontein Street (OAC Libradene) and rebooted the device, but I am still completely offline.This means I have now been without internet service for over 24 hours, despite logging a ticket yesterday and making multiple attempts to resolve the issue from my side.It is unacceptable that no technician or support agent has directly assisted me beyond automated responses and general instructions, especially given that this has been confirmed as a network/site issue on your side.As a paying customer, I am now at a loss. I pay R600 for this service, yet I have been forced to spend an additional R150 on mobile data just to remain connected for essential tasks. This defeats the entire purpose of having your service.I therefore request the following as a matter of urgency:

Full reimbur*****t or account credit for the downtime, as well as the additional costs I have incurred due to this outage

If this matter is not resolved promptly, I will have no choice but to escalate the complaint further and consider cancelling the service.

Mmaphehello M's update05 Apr 2026, 11:59

Reviewer Update

Full reimbur*****t or account credit for the downtime, as well as the additional costs I have incurred due to this outage

If this matter is not resolved promptly, I will have no choice but to escalate the complaint further and consider cancelling the service.