AM
Aboo M
1 reviews | Active since Jul 2020
30 Jul 2020, 17:15
Disappointed in RAIN
Very disappointed in the 5G service. Multiple calls logged no resolution. Service is erratic. I am forced to go to work during lockdown because Rain doesn’t care. My kids cannot study online.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
30 Jul 2020, 18:14Hi Aboo
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply30 Jul 2020, 18:14
Official
Hi Aboo
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
AM
Aboo M's updateReviewer Update
31 Jul 2020, 07:37hi Fattima
I am well, warm and irritated
The problem i have is that everytime i log a "lights on but no connectivity" call your support desk makes me do the "RAIN dance" i.e have you rebooted?, are the lights on?, have you repositioned the router? etc. Only to have my router back in its original location and working (after a few hours) after having to embarass RAIN into action to rectify the issues on their network. Rain should know their customers and their abilities by now. This is frustrating and time consuming.
I have also asked for an option to swap out my router for an outdoor one. That request is still being ignored.
please fix
regards
I am well, warm and irritated
The problem i have is that everytime i log a "lights on but no connectivity" call your support desk makes me do the "RAIN dance" i.e have you rebooted?, are the lights on?, have you repositioned the router? etc. Only to have my router back in its original location and working (after a few hours) after having to embarass RAIN into action to rectify the issues on their network. Rain should know their customers and their abilities by now. This is frustrating and time consuming.
I have also asked for an option to swap out my router for an outdoor one. That request is still being ignored.
please fix
regards
AM
Aboo M's update31 Jul 2020, 07:37
Reviewer Update
hi Fattima
I am well, warm and irritated
The problem i have is that everytime i log a "lights on but no connectivity" call your support desk makes me do the "RAIN dance" i.e have you rebooted?, are the lights on?, have you repositioned the router? etc. Only to have my router back in its original location and working (after a few hours) after having to embarass RAIN into action to rectify the issues on their network. Rain should know their customers and their abilities by now. This is frustrating and time consuming.
I have also asked for an option to swap out my router for an outdoor one. That request is still being ignored.
please fix
regards
I am well, warm and irritated
The problem i have is that everytime i log a "lights on but no connectivity" call your support desk makes me do the "RAIN dance" i.e have you rebooted?, are the lights on?, have you repositioned the router? etc. Only to have my router back in its original location and working (after a few hours) after having to embarass RAIN into action to rectify the issues on their network. Rain should know their customers and their abilities by now. This is frustrating and time consuming.
I have also asked for an option to swap out my router for an outdoor one. That request is still being ignored.
please fix
regards