Disappointed in business practices

Rain accepted my monthly subscription payment but continues to keep my service disconnected unless I first settle an old promise-to-pay balance.

My issue is simple: if my service is suspended due to arrears, why is Rain still taking my monthly subscription payment for a service I cannot use?

I am currently paying for the month, yet I remain disconnected. This feels unfair, misleading, and financially exploitative. Customers should not be billed for active service while being denied access.

I understand there is an arrears balance, but accepting current subscription fees without restoring service or properly adjusting billing is unacceptable.

I am requesting:

- Immediate clarity on Rain’s billing practices - Refund for services paid for but not received - A fair repayment arrangement for arrears instead of complete disconnection after payment - Better customer support and transparency

This situation places unnecessary financial pressure on customers and raises serious concerns about consumer fairness.

I hope Rain resolves this urgently before I escalate further through ICASA and consumer protection authorities.