Disappointed

Hi Im so disappointed 😞 because 1 month ago I spoke to 3 assistants about my rain router ports that is not working after the thunder blow 3 items in my house including my wifi router ports but still no answer .. I ask them if I can exchange for a replacement for my router and then they said they will get back to me .. no email or calls... my wifi don't work on my computers but my wifi can only work on our phones please I don't have any problem with rain before ... and then rain send me a sms and said that they gonna upgrading my wifi to R595 from the 1 may but they didn't sort my problem out please help me ?