Disappointed customer

I have never been so disappointed and agree. This is the second time I upgrade my package and it gives me a problem. The last time I had to pay for the services that I didn't use. I have been R625 package. It has never given me any problems. I upgraded to the R1190 one last week Friday Since from Tuesday I have been struggling with both the router and the externder. I am a tutor. My learners ended up using my phone and yet when I got the externder I explained what I wanted it for. On Wednesday the 18th when I called the agent told me to switch the router on and off. I told him that I was experiencing the same problem the previous night and I did that. The matter wasn't resolved. Today when Iwas out of the house I called Rain and told them that this has happened to me 2years ago and it is happening to me again. So to avoid paying money for the services that doesn't work I would rather cancel. It is when the other agent now that told me that my tower is not been working from the Alexandra stadium. 3 days without connecting Meanwhile the knew about the problem and didn't attend to it. When I came back home the connection is perfect.

I don't want history to repeat itself. I paid on Friday. Tuesday i didn't have any connection and this is pay before you use. It's been like that since Rain started but I had to pay just after I canceled and they claimed that I've been using their services as the router was collected late. I don't know if this is a joke or what? Rain takes advantage of their customers because it does know that it is the best. But their customers services is bad. More especially if you upgrade. I am completely not happy in how they have treated me in both the occasions.