Disappointed Customer

So on the 29th September there was a wedding at home so in the evening we realised somebody had ****** the router.

I called Rain to let them know the router was ****** on Monday the 30th. To acknowledge the router's debt, they send me documents to complete. After filling them out, I sent them. I am billed for the subscription at the end of October. I call and want to know why I'm getting charged for a ****** router. This was the answer: "We will debit you for the service because you haven't paid for the router." I have made arrangements to pay for the router, and I am aware that I must do so. Since the smartphone app can determine where you are, I would like to know if it is ****** and why they are unable to stop or cancel the service or at least let me know where it is. Therefore, I have now paid for service that i am not using. The service is really amateurish, in my opinion. You will wait forever for escalation feedback, I assure you.