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MK
Mbongo K

1 reviews | Active since Feb 2024

06 Mar 2024, 11:18

Disappointed customer

I’m still waiting for their call back and it’s almost two weeks ,I don’t even know if they will ever call back

0
Replies (4)
Rain
Rain's reply06 Mar 2024, 11:21
Official
Hi Mbongo Gracia Kitenge,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
MK
Mbongo K's update06 Mar 2024, 12:10
Reviewer Update
Hi there,

I was in a process of reactivating however the person helping me was supposed to call me back but didn’t up until now .do you guys just leave pending tasks and move on without completing them or giving a customer a feedback?
MK
Mbongo K's update06 Mar 2024, 12:12
Reviewer Update
Do you think customers don’t have the right to know what is happening when someone has been helping than and disappeared and there’s no follow up in case the person handling the task isn’t available?
MK
Mbongo K's update06 Mar 2024, 12:51
Reviewer Update
The account has been settled