Disappointed customer

I had scheduled cancelation of my subscription with Rain last month and on the 31 of August 2023 I received a call from the Rain consultant making me a deal. The was that I will still be using the unlimited data for a period of 2 month at a discounted rate, meaning that I was supposed to pay R250 for the next 2 months. I agreed to the deal and consultant revoked my cancelation on those basis. On the 1st of September 2023 the money what was deducted was R499, I then sent an email to *** quering the amount, to date, no one bothered to respond to my email.

I am so disappointed to the person who sold me lies more especially when I had indicated that I am financially challenged hence the cancelation.

I wish to cancel this with immediate effect and request a full refund.