Disappointed

I have been with Rain for the past 3 years with no issues at all. But on December 1, 2023, my router suddenly lost signal. I called in the following day and the agents didnt seem to know what was wrong but said that they would escalate the matter to the Tech team, and that they would contact me. Seven days passed without anyone calling me. I then discovered that the problem was with my sim card, i dont know how the sim stopped working but an agent called Lungile suggested that i do a sim swap, the only person that was of assistance. I requested the sim swap over the phone and i was told someone would get in touch with me, but noone did. I had to travel all the way to Kempton Park to get the sim swap, after a week of not having any signal. I can tell you now that Rain only cares about making sales rather than helping their customers with any other issues. I am very disappointed with the service i received from them.