Disappointed by rain

I have never been more disgusted in a service ever in my life. Talk about ******ion and ******* at its best. In April I got a router and data package from Rain and was due to pay R624. I was told that the first month as per package trial and adverti*****t is free and they will deduct R1 and would then take regular payment of R624 in May.

When I logged into the Rain app in May the app stated that there was no outstanding payment. Bear in mind there was money in my account as I wanted to make sure that when they do eventually decide to deduct the money there is money in the account. That alone was a red flag but moving on it only gets worse from this point on.

Payment schedule is the 1st of every month and payment amount as stated is R624.

On Thursday Rain decided to do the worst **** I have ever experienced in my life they decided to Deduct R624 which was not the agreed date first of all so that was a breach of contract they then on Friday deducted the same amount, Saturday and today so in total Rain has taken 4 payments of R624 from me which was not what I had agreed to and on top of that they say I’m still owing R1259 and they blocked my internet. I am extremely angry and disgusted at what they have done. When I called the customer care centre waited for over 2 hrs to get through to someone when I did get through I got through to a lady named Zinhle who when I was explaining what had happened she transferred me to another department and I got through to an Indian lady who then dropped my call when I was explaining why I am calling.

The worst customer service and service provider I have ever been with this is ****ing ridiculous that Rain would deduct so much money and when I call to ask for my money back I get dropped on.

RAIN IS THE WORST NETWORK PROVIDER IN THE WHOLE COUNTRY. DISGUSTING THEY ARE **** ARTISTS THAT TAKE PEOPLES MONEY FROM THEIR ACCOUNTS WITHOUT THEIR CONSENT!!!!!!!!!!!