Disappointed and utterly disgusting at how Rain agents treats clients

After recommending 5 family members to join Rain as I've had it for 2 years no problem.... I'm so disappointed I have been buffering for months and they troubleshoot all the time the ask Rain robot advised that the device rain 101 could be faulty and needs to be replaced I was called by a Rain agent telling me that they don't replace or send technicians out and that I should rather just upgrade my package as theu have received alot of new customers so now the network is full and an upgrade will fix my issue!!!! I'm so disgusted at this when I asked the agent why a family member that I have recommended had issues and called in they replaced his box and gave a device that he had to place on window free of charge and his signal is all good with no buffering they agent completely ignored me she just went quiet I could only hear her breathing for a while she then dropped the line on me