Disappointed and Frustrated with Rain’s Billing Support

I made a payment to Rain on Sunday at 7 AM via the Rain Go link, using a newly added card—not the one previously linked to my account. I immediately sent proof of payment to ***, yet my service was never reconnected.

I contacted my bank, and they confirmed the payment was successfully processed. Despite this, Rain has only responded by saying a ticket has been logged—without any resolution or follow-up. I’ve sent multiple emails, made numerous calls, and still haven’t been directed to anyone who can actually assist. It’s deeply frustrating.

How long does it take to allocate a simple payment? The lack of urgency and accountability is unacceptable. When Rain cannot explain a billing issue, they simply stop responding. This is not how a service provider should treat its customers.

I trusted Rain, but this experience feels wrong. I’ve since learned that many others have faced similar issues with billing and connectivity. If this continues, I will escalate the matter to the Ombudsman. Customers deserve respect, transparency, and timely support. If Rain doesn’t improve, people will walk away—and I may be one of them.