ML
Martina L

1 reviews | Active since Feb 2022

02 Jun 2022, 12:29

Disappointed and disgusted

I called Rain Support on 02/06/22 around 12H00 to ask for assistance for my Router. I spoke to a Lola Magadla who was impatient during our conversation and ended up arguing with me and words were exchanged. I was extremely shocked that a call center agent can have the nerve to argue with a customer ???Telling me that I can do whatever suits me, What's worse is that she had the nerve to call me on my private phone and threatened me. I am really disappointed and disgusted by Rain's call Center agent. I will let other potential customers not to use Rain service because rudeness is what you'll receive when you need assistance. As I write this review I'm browsing other network providers who might be able to render better services to their clients.

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Replies (2)
Rain
Rain's reply02 Jun 2022, 12:32
Official
Hi Martina  

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
ML
Martina L's update02 Jun 2022, 16:53
Reviewer Update
I still don't have internet connection since yesterday, I have been calling Rain Support for assistance, still not assistance. Only been promised lies and redness from their staff. Every week it's the same issue of network problems and promised that your query will be resolved and an agent will call me back and they don't. Rain Support is unprofessional to their clients, disregard and disrespect. I have complained about Lola Magodla's rudeness and disrespect and I was promised that the matter will be dealt with "asap".I'm still waiting....I have never seen such disregard.