disappointed

I got a message that my account was behind in payment, but if I paid an amount of R297 as part payment I can be connected and then make another payment later. I made the part payment of R297 on 31-01-2024. I got connected but only until 06-02-2024. I need the connection can someone please contact me and let me know why this was done. If I had known that the part payment would be for six days then I would have made other arrangements. This is a bit of an inconvenience on my side.

Now I cannot get a hold of anyone to assist me. I know that I owe them and that's on me. But had I known that the part payment does not mean I will get connected or I will only get connected for 6 days I would have bought data somewhere in the meantime and the pay these guys the full amount when I get that money at the end of the month. I'm really disappointed. And another thing is that I have been trying to get them to fix their mobile app but still nobody got back to me. Why have support if the never reply? The only thing you get is an automatic reply for support tickets and nothing else after that.