Disappointed

I am so disappointed with Rain, last month I went to their store to change the old 5G router that I had to get the new one and I was told that I need to make the monthly payment before I can get the new one as I will have to also cancel the account. I made the payment and cancelled the account and a new account was created for me with the new router and the consultant that was assisting me told me that it shows that I have to pay the pro-rata of R77 before they can give me the router which I paid. To my surprise when the debit order came through yesterday they deducted more than 1k and when I enquired I was told that I was supposed to pay the R595 upfront when I got the router, but that wasn’t the story when I got the router as it only showed that I need to pay R77. I feel like this is hidden fees. I have been with Rain since September 2019 and I have never had a bad experience with them.

Please ensure that your system shows the accurate amount when people sign up for your services.