Disappointed

So I recently upgraded from Rain 4G to 5G, after receiving my 5G router and sim and saw that they were working, I requested to have my 4G cancelled. 17 days after using my 5G, I received an email saying that a collection has been logged with Ram. Turns out that someone saw my request to cancel the 4G and decided to cancel my 5G. It has now been a back and forth between me and agents who have no clue how to help and a department that has never once contacted me for a whole week.

I have been with Rain for over a year and I have never had issues and I have always been a firm supporter, but now I see why everyone else is complaining.

My request is that my issue gets looked into and I either reactivate my sim, send a new 5G sim or a new router and sim. Request number - ***