Disappointed

I am deeply disappointed in Rain, still. I wrote a review a while back about their terrible customer service, how quick they are to help you when they can make more money from you, and about how they took more money from than I was promised. I had to call them back several times again to get my refund, to which they put in a debit order instead of a credit order, had to call back to get it fixed once more. I have since received half of my refund and was promised the rest soon. I still had to wait three days and call ONCE AGAIN to get the first refund, but now I'm still waiting on the other half, nearly a week later. The blatant incompetency is astounding. And they have yet to come collect they old router, of which I am tired of asking them to. I am so severely disappointed in this company and their lack of ability to run things correctly and help their customers