Disappointed 😞

Disappointed 😞Dear Rain Support Team,

I'm writing to follow up on a query I logged last week regarding issues with my SIM cards and router. Despite confirmation that my query was logged on the chat board, I haven't received any calls or updates since then.

The issues are:

1. Not all my SIM cards are activated, with only 3 showing as active for 4G.



2. I've misplaced my unlimited SIM card since swapping routers and need assistance.

I'm disappointed with the lack of progress and unsure about the new router's compatibility. Given that I've paid for services I'm not fully utilizing, I'd like to know my options for resolving these issues or potentially canceling my package.

Please assist me urgently.

Thank you.

Reply (2) Rain consultant called and said he will call me today 10 o'clock and said I must send him proof , he will send me an email to send my proof , of which he didn't send me the email and i sent them an email today morning still no reply and no call . If this matter is not resolved Im cancelling permanent I'm tired

I used the same email address and provided the evidence worse I'm the one who's busy calling you 3 times today and no one is helping me. I came with the router at work and I must go back with it because the consultant said I must have the router with me. Your not calling me at all and I want to cancel the package I will go where I'm made a priority as I paid for the service I didn't utilize bad customer service

Currently I called Rain again the guy I spoke to refused to assist me to speak with the manager , he refused confirming his name and surname and hunged up. He said I can report to Hello Peter, Good luck on my cancelation his name is Jona

I want my refund