Disappointed

I have been with Rain since October. I have had no significant problems up until today. I woke up and my internet was down (Network was Orange). I restarted the modem 3 times, then proceeded to call Support. I have phoned 5 times each time a different answer. First two times they did a reset... that did not work. Phoned the third time the agent was supposed to give a call back. I'm still waiting. I phoned a fourth time and they did a reset, person would have phoned me back and they still haven't. All the blame was given. First they blamed "loadshedding" which I hadn't had that morning yet... until 10 AM. Then they didn't know what the issue could be as the tower was active. Big surprise with my fifth call they escalated the issue, but they are unable to give a timeline or additional help as the tower is down... Now here is my question: how can you change your story 5 times over? Excluding the two calls my mother made. This is ridiculous. As a calm and collected customer who has not once yelled at your staff. I am asking the company to FIX THE PROBLEM! Thank you for all the help and consideration you have given me! (Sarcasm for those not able to understand the subtlety).