Disappointed

I am very disappointed in their service They overcharged me, and I requested a refund They sent me an email requesting my bank details, which I have, and then they said I would wait 2 weeks.. I called today because 2 weeks is up, and they said the person never submitted it at the billing department. Now I have to wait another 2 weeks and times are tough, so I need every cent I have to get through the month I work on a budget for them to take more of what I pay, which is ridiculous; they are quick to take their money but take forever not to pay back what they owe