DISAPPOINTED

I am still awaiting a callback from a representative regarding my cancellation, and I’ve also sent emails, but no response. I haven't used the Wi-Fi since February, yet I'm still getting bills for the services I don't use. I'm getting frustrated with this process of being pushed from one pillar to the next. I think it's unfair to charge me for not using your services if there has been no payment from my end and the services have been discontinued. I was also informed that before they could withdraw my prescription, I had to settle my arrears. I have to admit that while your consultants are excellent at pitching your items, they lack competence when it comes to handling complaints and cancelations.