NS
Nonhlanhla S

1 reviews | Active since Nov 2024

25 Nov 2024, 10:45

disappointed

Dear Rain Support Team,

I hope this email finds you well. I am writing to express my disappointment with the lack of signal on my Rain router, which has persisted for five days now. Despite multiple attempts to contact your call center, I have not received any assistance or resolution to this issue.

This disruption is causing significant inconvenience, and I am running out of patience with the current service level. I kindly request that you attend to this matter urgently and restore my service as soon as possible.

Please provide feedback or escalate this issue to the relevant department. I look forward to a swift resolution.

Thank you for your attention to this matter.

0
Replies (1)
Rain
Rain's reply25 Nov 2024, 11:01
Official
Hi Nonhlanhla S,

Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.

We will reach out to you shortly.

Regards,
rain.