Disapointed

in September i asked Rain to Pause my acc with no charge and they should switch my network off untill decemeber i will call them to reopen it, to my surpirse im now owing RAIN R2770 of which we didn't agree on the person i called and made arrangements with confirmed that my account is paused and that they will be no charge until i call to reopen my network now i need to reconnect and my Bill is sky high of which i dont know how i will settle a bill which i dont know where it came from, i feel like im being ****med