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Azole D
1 reviews | Active since Nov 2024
07 Jan 2025, 09:53
Difficult porting out process
Rain's mobile sim card is absolute trash and porting out is a mission. Note that I have been trying to do this since early December. It seems like their call center consultants are not knowledgeable on the process at all. Can they explain how the otp I received from them after my port out request doesn't work ???
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
07 Jan 2025, 10:12Hi Azole D,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your porting query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your porting query and will be in touch with you to assist further.
Thank you.
rain.
Best regards,
Rain's reply07 Jan 2025, 10:12
Official
Hi Azole D,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your porting query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your porting query and will be in touch with you to assist further.
Thank you.
rain.
Best regards,
Rain's replyOfficial
07 Jan 2025, 10:16Hi Azole D,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your porting query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your porting query and will be in touch with you to assist further.
Thank you.
rain.
Best regards,
Rain's reply07 Jan 2025, 10:16
Official
Hi Azole D,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your porting query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your porting query and will be in touch with you to assist further.
Thank you.
rain.
Best regards,
Rain's replyOfficial
07 Jan 2025, 10:20Hi Azole D,
Kindly note that we tried calling you, however, we were not able to reach you.
Please provide us with an alternative contact number or a convenient time for us to call.
Thanks,
rain.
Kindly note that we tried calling you, however, we were not able to reach you.
Please provide us with an alternative contact number or a convenient time for us to call.
Thanks,
rain.
Best regards,
Rain's reply07 Jan 2025, 10:20
Official
Hi Azole D,
Kindly note that we tried calling you, however, we were not able to reach you.
Please provide us with an alternative contact number or a convenient time for us to call.
Thanks,
rain.
Kindly note that we tried calling you, however, we were not able to reach you.
Please provide us with an alternative contact number or a convenient time for us to call.
Thanks,
rain.
Best regards,
AD
Azole D's updateReviewer Update
07 Jan 2025, 10:40You couldn't reach me because of the poor network, I only got sms's afterwards saying that i missed the calls. This is often the case with your mobile network.
Please call my work number ***
Please call my work number ***
AD
Azole D's update07 Jan 2025, 10:40
Reviewer Update
You couldn't reach me because of the poor network, I only got sms's afterwards saying that i missed the calls. This is often the case with your mobile network.
Please call my work number ***
Please call my work number ***
Rain's replyOfficial
07 Jan 2025, 11:21Hi Azole D,
Please note that we have escalated the matter to the relevant department regarding your query.
They will be in touch with you to assist further.
Should you require any further assistance please let us know.
Thanks,
rain.
Please note that we have escalated the matter to the relevant department regarding your query.
They will be in touch with you to assist further.
Should you require any further assistance please let us know.
Thanks,
rain.
Best regards,
Rain's reply07 Jan 2025, 11:21
Official
Hi Azole D,
Please note that we have escalated the matter to the relevant department regarding your query.
They will be in touch with you to assist further.
Should you require any further assistance please let us know.
Thanks,
rain.
Please note that we have escalated the matter to the relevant department regarding your query.
They will be in touch with you to assist further.
Should you require any further assistance please let us know.
Thanks,
rain.
Best regards,
AD
Azole D's updateReviewer Update
07 Jan 2025, 11:23When will they be in touch because my matter has been getting escalated since 5th of December
AD
Azole D's update07 Jan 2025, 11:23
Reviewer Update
When will they be in touch because my matter has been getting escalated since 5th of December
Rain's replyOfficial
07 Jan 2025, 11:52Hi Azole D,
We're really sorry about that and understand your frustration, kindly note our team is currently investigating, we will provide feedback and keep in contact with you until the issue is resolved.
Thank you for your patience and understanding.
Thanks,
rain.
We're really sorry about that and understand your frustration, kindly note our team is currently investigating, we will provide feedback and keep in contact with you until the issue is resolved.
Thank you for your patience and understanding.
Thanks,
rain.
Best regards,
Rain's reply07 Jan 2025, 11:52
Official
Hi Azole D,
We're really sorry about that and understand your frustration, kindly note our team is currently investigating, we will provide feedback and keep in contact with you until the issue is resolved.
Thank you for your patience and understanding.
Thanks,
rain.
We're really sorry about that and understand your frustration, kindly note our team is currently investigating, we will provide feedback and keep in contact with you until the issue is resolved.
Thank you for your patience and understanding.
Thanks,
rain.
Best regards,
AD
Azole D's updateReviewer Update
07 Jan 2025, 12:05All i need is the OTP to work so my port out can go through
AD
Azole D's update07 Jan 2025, 12:05
Reviewer Update
All i need is the OTP to work so my port out can go through
Rain's replyOfficial
09 Jan 2025, 08:53Hi Azole D,
Please be advised, we have escalated the matter to the relevant team and they will be in touch to assist further.
Regards,
rain.
Please be advised, we have escalated the matter to the relevant team and they will be in touch to assist further.
Regards,
rain.
Best regards,
Rain's reply09 Jan 2025, 08:53
Official
Hi Azole D,
Please be advised, we have escalated the matter to the relevant team and they will be in touch to assist further.
Regards,
rain.
Please be advised, we have escalated the matter to the relevant team and they will be in touch to assist further.
Regards,
rain.
Best regards,