TK
Trudy K
1 reviews | Active since Oct 2019
26 Feb 2025, 16:00
Diabolical payment system and support line
I made a payment yesterday morning. And instant payment!!!! Yet I'm blocked out of a service I've paid for. Sent a POP to all available email addresses and I'm still not connected. Your stupid support line is equally useless. Even your sales team doesn't answer the phone. RECONNECT my account
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
26 Feb 2025, 16:21Hey Trudy K,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply26 Feb 2025, 16:21
Official
Hey Trudy K,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
TK
Trudy K's updateReviewer Update
26 Feb 2025, 16:32Please don't tall me nonsense.
I paid the 569 yesterday morning using the instan immediate payment method on your website. I've sent the Pop multiple times since then . Connect me.
The payment for 25 Feb was made 25 feb. Numerous email have been sent to your document upload, support and billing email addresses with the Pop. Don't give me unnecessary information, reconnect me
I paid the 569 yesterday morning using the instan immediate payment method on your website. I've sent the Pop multiple times since then . Connect me.
The payment for 25 Feb was made 25 feb. Numerous email have been sent to your document upload, support and billing email addresses with the Pop. Don't give me unnecessary information, reconnect me
TK
Trudy K's update26 Feb 2025, 16:32
Reviewer Update
Please don't tall me nonsense.
I paid the 569 yesterday morning using the instan immediate payment method on your website. I've sent the Pop multiple times since then . Connect me.
The payment for 25 Feb was made 25 feb. Numerous email have been sent to your document upload, support and billing email addresses with the Pop. Don't give me unnecessary information, reconnect me
I paid the 569 yesterday morning using the instan immediate payment method on your website. I've sent the Pop multiple times since then . Connect me.
The payment for 25 Feb was made 25 feb. Numerous email have been sent to your document upload, support and billing email addresses with the Pop. Don't give me unnecessary information, reconnect me
TK
Trudy K's updateReviewer Update
26 Feb 2025, 16:51Sent
I've now had to make an additional payment of 50 on the promise to pay option in order for me to get internet access as I am working from home. Please rectify this, once investigated.
I've now had to make an additional payment of 50 on the promise to pay option in order for me to get internet access as I am working from home. Please rectify this, once investigated.
TK
Trudy K's update26 Feb 2025, 16:51
Reviewer Update
Sent
I've now had to make an additional payment of 50 on the promise to pay option in order for me to get internet access as I am working from home. Please rectify this, once investigated.
I've now had to make an additional payment of 50 on the promise to pay option in order for me to get internet access as I am working from home. Please rectify this, once investigated.
TK
Trudy K's updateReviewer Update
27 Feb 2025, 14:59I've sent the email.
Your call center agent who was clearly clueless called earlier and my account has still not been rectified.
I've used the same payment method for months without any struggles.
I need this sorted.
I will not be paying double, my account better not be blocked tomorrow
Your call center agent who was clearly clueless called earlier and my account has still not been rectified.
I've used the same payment method for months without any struggles.
I need this sorted.
I will not be paying double, my account better not be blocked tomorrow
TK
Trudy K's update27 Feb 2025, 14:59
Reviewer Update
I've sent the email.
Your call center agent who was clearly clueless called earlier and my account has still not been rectified.
I've used the same payment method for months without any struggles.
I need this sorted.
I will not be paying double, my account better not be blocked tomorrow
Your call center agent who was clearly clueless called earlier and my account has still not been rectified.
I've used the same payment method for months without any struggles.
I need this sorted.
I will not be paying double, my account better not be blocked tomorrow
TK
Trudy K's updateReviewer Update
28 Feb 2025, 05:13It has been 2 days
Another debit order attempt was just made. I've sent all relevance I formation. This shouldn't be difficult. Provide me with customer service and billing managers email address and direct contact number
Another debit order attempt was just made. I've sent all relevance I formation. This shouldn't be difficult. Provide me with customer service and billing managers email address and direct contact number
TK
Trudy K's update28 Feb 2025, 05:13
Reviewer Update
It has been 2 days
Another debit order attempt was just made. I've sent all relevance I formation. This shouldn't be difficult. Provide me with customer service and billing managers email address and direct contact number
Another debit order attempt was just made. I've sent all relevance I formation. This shouldn't be difficult. Provide me with customer service and billing managers email address and direct contact number