HM
Helen M
1 reviews | Active since Oct 2015
16 Mar 2023, 11:25
Device cancelled but continued paying. I need a refund
I took a rain 5G with Rain internet. I then placed an order for a different address and then decided to cancel it. The customer care agent cancelled my service as well on the 15 November 2022. They continued making me pay knowing my device is cancelled. I have repeated called to resolve this matter and get my refund but they don't seem to want refund me or give me any feedback. We are in March now, they never refunded and they never give feedback. I just want my money refunded immediately as I've been waiting for 2 months. They customer care agents are useless and uninformed and go ve extremely poor service
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
16 Mar 2023, 11:31Hi Helen.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply16 Mar 2023, 11:31
Official
Hi Helen.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
HM
Helen M's updateReviewer Update
16 Mar 2023, 14:30I settled my bill. What invoice for November as I payment was due on 25th November yet my service was cancelled on the 15. You billing is a month ahead. I paid a bill in February you guys did the same to me prior billing me for 2 devices. I have no outstanding bill. You need to refund for the payment I made in February for a device that was cancelled. I did pay August because you owed me money and credited my account kindly please look thoroughly into the matter from March 2022 so you will my billing I'll also send my billing schedule please all I need is mybrefund
HM
Helen M's update16 Mar 2023, 14:30
Reviewer Update
I settled my bill. What invoice for November as I payment was due on 25th November yet my service was cancelled on the 15. You billing is a month ahead. I paid a bill in February you guys did the same to me prior billing me for 2 devices. I have no outstanding bill. You need to refund for the payment I made in February for a device that was cancelled. I did pay August because you owed me money and credited my account kindly please look thoroughly into the matter from March 2022 so you will my billing I'll also send my billing schedule please all I need is mybrefund