CP
Christeen P
1 reviews | Active since Nov 2017
30 Dec 2024, 05:48
Despicable unprofessional service delivery
Even this 1 star is me being generous. No internet since 12 December 2024, called RAIN, no assistance to date. Logged these tickets #***2; #***8; #***2; #***2 and still no assistance. Went to the Cape Quarter office and was kindly assisted with a modem swop out by Claude however the modem is not the issue. RAIN continues to fail me but they are diligently taking my money for a service I am not receiving. I had had endless issues with RAIN from day 1. They have zero consideration and respect for their customers. RAIN must credit me for services not rendered!!!
Helpful (0)
Replies (9)0
Replies (9)
Rain's replyOfficial
30 Dec 2024, 07:12Hi Christeen,
Thank you for bringing service query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing service query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply30 Dec 2024, 07:12
Official
Hi Christeen,
Thank you for bringing service query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing service query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
CP
Christeen P's updateReviewer Update
07 Jan 2025, 08:34Kindly provide feedback and updates via my designated email address which is recorded on your system. To date nearly a month later I am still having the same connectivity issue with no indication from RAIN as to the root cause of the problem and no timeline on when this will be resolved. Since the comment dated 30 December from RAIN I have still not be contacted. This is really unacceptable.
CP
Christeen P's update07 Jan 2025, 08:34
Reviewer Update
Kindly provide feedback and updates via my designated email address which is recorded on your system. To date nearly a month later I am still having the same connectivity issue with no indication from RAIN as to the root cause of the problem and no timeline on when this will be resolved. Since the comment dated 30 December from RAIN I have still not be contacted. This is really unacceptable.
Rain's replyOfficial
07 Jan 2025, 09:46Hi Christeen P,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply07 Jan 2025, 09:46
Official
Hi Christeen P,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your network query and will be in touch with you to assist further.
Thank you.
rain.
CP
Christeen P's updateReviewer Update
09 Jan 2025, 06:44RAIN is required to reimburse me for services which I have not received since end November. RAIN's lack of assistance to resolve the connectivity issue has little to be desired from this company therefore it is in my best interest that I switch to a more reliable service provider who is committed to their clients.
CP
Christeen P's update09 Jan 2025, 06:44
Reviewer Update
RAIN is required to reimburse me for services which I have not received since end November. RAIN's lack of assistance to resolve the connectivity issue has little to be desired from this company therefore it is in my best interest that I switch to a more reliable service provider who is committed to their clients.
CP
Christeen P's updateReviewer Update
27 Jan 2025, 06:28NO NO NO RAIN YOU WILL NOT ***** FROM ME AGAIN. Between November to beginning January I had little to no connection, I was debited in full. Then I cancelled the contract and have not used RAIN service since beginning January and once again RAIN has run a debit. RETURN MY MONEY IMMEDIATELY!!!
Should you wish to disregard this and not give me back my money then the next step would be The National Consumer Complaints.
Should you wish to disregard this and not give me back my money then the next step would be The National Consumer Complaints.
CP
Christeen P's update27 Jan 2025, 06:28
Reviewer Update
NO NO NO RAIN YOU WILL NOT ***** FROM ME AGAIN. Between November to beginning January I had little to no connection, I was debited in full. Then I cancelled the contract and have not used RAIN service since beginning January and once again RAIN has run a debit. RETURN MY MONEY IMMEDIATELY!!!
Should you wish to disregard this and not give me back my money then the next step would be The National Consumer Complaints.
Should you wish to disregard this and not give me back my money then the next step would be The National Consumer Complaints.
CP
Christeen P's updateReviewer Update
03 Feb 2025, 09:08Clearly RAIN knows how to cheat their customers.
CP
Christeen P's update03 Feb 2025, 09:08
Reviewer Update
Clearly RAIN knows how to cheat their customers.
CP
Christeen P's updateReviewer Update
06 Feb 2025, 10:01RAIN feedback " you had a total of R569.00 outstanding, this was deducted on 2025-01-25 as this was the last payment required " and now there is another bill for R183.55. What's the story with this? You will not debit my account again!!!!I have had enough of RAIN and their incompetencies.
CP
Christeen P's update06 Feb 2025, 10:01
Reviewer Update
RAIN feedback " you had a total of R569.00 outstanding, this was deducted on 2025-01-25 as this was the last payment required " and now there is another bill for R183.55. What's the story with this? You will not debit my account again!!!!I have had enough of RAIN and their incompetencies.
CP
Christeen P's updateReviewer Update
12 Feb 2025, 07:15No no no, you already took R569 for January why are you now taking an additional amount. This is an absolute mess with RAIN. STOP TAKING MORE MONEY FROM ME!!!!!
CP
Christeen P's update12 Feb 2025, 07:15
Reviewer Update
No no no, you already took R569 for January why are you now taking an additional amount. This is an absolute mess with RAIN. STOP TAKING MORE MONEY FROM ME!!!!!
CP
Christeen P's updateReviewer Update
12 Feb 2025, 14:32NO...I DO NOT OWE RAIN ANY MONEY, YOU PEOPLE ARE *****ING FROM ME. READ YOUR PREVIOUS RESPONSE:
Please be advised, that we do see that your services have been cancelled successfully, however, the services that were cancelled were on a postpaid billing system, this means, you make use of the service and pay for it the next month, at the time of the last invoice generated, you had a total of R569.00 outstanding, this was deducted on 2025-01-25 as this was the last payment required and please be advised we do see that on the last invoice generated which was for December 2024, you used a total of 189 GB of data and we do not charge for the amount of data used, we charge for an active service. You were liable for the payment.
WHAT THE HELL IS WRONG WITH YOU PEOPLE
Please be advised, that we do see that your services have been cancelled successfully, however, the services that were cancelled were on a postpaid billing system, this means, you make use of the service and pay for it the next month, at the time of the last invoice generated, you had a total of R569.00 outstanding, this was deducted on 2025-01-25 as this was the last payment required and please be advised we do see that on the last invoice generated which was for December 2024, you used a total of 189 GB of data and we do not charge for the amount of data used, we charge for an active service. You were liable for the payment.
WHAT THE HELL IS WRONG WITH YOU PEOPLE
CP
Christeen P's update12 Feb 2025, 14:32
Reviewer Update
NO...I DO NOT OWE RAIN ANY MONEY, YOU PEOPLE ARE *****ING FROM ME. READ YOUR PREVIOUS RESPONSE:
Please be advised, that we do see that your services have been cancelled successfully, however, the services that were cancelled were on a postpaid billing system, this means, you make use of the service and pay for it the next month, at the time of the last invoice generated, you had a total of R569.00 outstanding, this was deducted on 2025-01-25 as this was the last payment required and please be advised we do see that on the last invoice generated which was for December 2024, you used a total of 189 GB of data and we do not charge for the amount of data used, we charge for an active service. You were liable for the payment.
WHAT THE HELL IS WRONG WITH YOU PEOPLE
Please be advised, that we do see that your services have been cancelled successfully, however, the services that were cancelled were on a postpaid billing system, this means, you make use of the service and pay for it the next month, at the time of the last invoice generated, you had a total of R569.00 outstanding, this was deducted on 2025-01-25 as this was the last payment required and please be advised we do see that on the last invoice generated which was for December 2024, you used a total of 189 GB of data and we do not charge for the amount of data used, we charge for an active service. You were liable for the payment.
WHAT THE HELL IS WRONG WITH YOU PEOPLE