AK
Alloys K
1 reviews | Active since Jan 2022
01 Mar 2025, 09:22
Demand internet connection
I know that I owe R370 on my rain account. This morning it says I owe R900+ how is it possible?. The whole week I have been trying to make an arrangement with rain for double debit on 25 March but it's system could only give me an option to pay on 28 February. Today I owe R900+ when I was only owing R370 2 days ago. This is witchcraft at it's best. My internet is cut even though I only owe part payment of R625. By the way my contract was specified at R595 and didn't receive notification of price increase to R625. I don't have internet today and I demand it.
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Replies (2)0
Replies (2)
Rain's replyOfficial
01 Mar 2025, 10:16Hi Alloys K,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply01 Mar 2025, 10:16
Official
Hi Alloys K,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
AK
Alloys K's updateReviewer Update
06 Mar 2025, 21:54Thanks for the reply. My services were indeed reactivated until 7pm this evening. Are my services restricted or is it just poor service in my area? Network has been Zero from 7:30pm to now at 9:54. I suspect that this will last the entire night.
AK
Alloys K's update06 Mar 2025, 21:54
Reviewer Update
Thanks for the reply. My services were indeed reactivated until 7pm this evening. Are my services restricted or is it just poor service in my area? Network has been Zero from 7:30pm to now at 9:54. I suspect that this will last the entire night.