FS
Frik S
1 reviews | Active since Mar 2018
14 May 2022, 19:42
Delivery company wants personal info over the phone!
I have been using 4G for a while, and all is well, but recently I have wanted to migrate to the 5g home basic package, but by all accounts, after trying 4 times, nobody seems to be able to either: allocate the delivery duty to RAM, (who delivered my 4G sim, on time and without any problems) or, to deliver without requiring me to give out my ID number over the phone. In 2022, I find this avsolutely idiotic, especially since the reasoning I am goven for this, is "it os for security reasons"!! How is this secure!?
I log onto my existing profile on Rain, and request a callback to place this order. They should have my details already! Along with this, I will be taking delivery personally sothat I can RICA the sim, as is required, but CCD couriers, who have been assigned my order every time I attempt this upgrade, even when I have specifically requested it be assigned to RAM, won't make the delivery without me goving them my ID number over the phone! Absolutely idiotic!
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
14 May 2022, 20:00Hi Frik
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply14 May 2022, 20:00
Official
Hi Frik
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
FS
Frik S's updateReviewer Update
11 Jun 2022, 16:16I have, to this day, not received any communication from Rain whatsoever.
FS
Frik S's update11 Jun 2022, 16:16
Reviewer Update
I have, to this day, not received any communication from Rain whatsoever.
FS
Frik S's updateReviewer Update
20 Jun 2022, 19:00I cannot believe that after my all the struggling, then posting on hellopeter, and a total of 11 messages, (9 private messages) between myself and Rain, I AGAIN get a call from CCD deliveries wanting my ID number before they are willing to deliver!!!
How can it be possible that after all this hassle and complaining about this very specific issue, NOBODY seems to be able to fimd a way to allocate delivery duties to a company that will deliver without such an incredibly unsecure and unsafe requirement, as wanting people to provide personal details over the phone!
This is absolutely idiotic and I think Rain needs to SERIOUSLY up their game, if THIS, is them actually 'fixing' a problem.
I will never reccommend Rain to anobody after this stupid ####!
How can it be possible that after all this hassle and complaining about this very specific issue, NOBODY seems to be able to fimd a way to allocate delivery duties to a company that will deliver without such an incredibly unsecure and unsafe requirement, as wanting people to provide personal details over the phone!
This is absolutely idiotic and I think Rain needs to SERIOUSLY up their game, if THIS, is them actually 'fixing' a problem.
I will never reccommend Rain to anobody after this stupid ####!
FS
Frik S's update20 Jun 2022, 19:00
Reviewer Update
I cannot believe that after my all the struggling, then posting on hellopeter, and a total of 11 messages, (9 private messages) between myself and Rain, I AGAIN get a call from CCD deliveries wanting my ID number before they are willing to deliver!!!
How can it be possible that after all this hassle and complaining about this very specific issue, NOBODY seems to be able to fimd a way to allocate delivery duties to a company that will deliver without such an incredibly unsecure and unsafe requirement, as wanting people to provide personal details over the phone!
This is absolutely idiotic and I think Rain needs to SERIOUSLY up their game, if THIS, is them actually 'fixing' a problem.
I will never reccommend Rain to anobody after this stupid ####!
How can it be possible that after all this hassle and complaining about this very specific issue, NOBODY seems to be able to fimd a way to allocate delivery duties to a company that will deliver without such an incredibly unsecure and unsafe requirement, as wanting people to provide personal details over the phone!
This is absolutely idiotic and I think Rain needs to SERIOUSLY up their game, if THIS, is them actually 'fixing' a problem.
I will never reccommend Rain to anobody after this stupid ####!
FS
Frik S's updateReviewer Update
22 Jun 2022, 22:22This matter has finally been resolved successfully, with a very simple step of assigning the delivery to RAM, as requested by myself, from the beginning.
Unforutnately, it seems the agent who called me on Tueaday, the 21st of June, and finally resolved the matter, forgot to send me an email so I could giver her credit for being the one to finally get it right (of course, along with whoever might have assisted her).
I do hope that the records are checked and that she (or they) get credit, eventhough I am unable to name her (them).
Thank you again for being the one to finally actually read the complaint and act accordingly rather than just repeating the same problem as has been done for over 2 months now by other agents.
Unforutnately, it seems the agent who called me on Tueaday, the 21st of June, and finally resolved the matter, forgot to send me an email so I could giver her credit for being the one to finally get it right (of course, along with whoever might have assisted her).
I do hope that the records are checked and that she (or they) get credit, eventhough I am unable to name her (them).
Thank you again for being the one to finally actually read the complaint and act accordingly rather than just repeating the same problem as has been done for over 2 months now by other agents.
FS
Frik S's update22 Jun 2022, 22:22
Reviewer Update
This matter has finally been resolved successfully, with a very simple step of assigning the delivery to RAM, as requested by myself, from the beginning.
Unforutnately, it seems the agent who called me on Tueaday, the 21st of June, and finally resolved the matter, forgot to send me an email so I could giver her credit for being the one to finally get it right (of course, along with whoever might have assisted her).
I do hope that the records are checked and that she (or they) get credit, eventhough I am unable to name her (them).
Thank you again for being the one to finally actually read the complaint and act accordingly rather than just repeating the same problem as has been done for over 2 months now by other agents.
Unforutnately, it seems the agent who called me on Tueaday, the 21st of June, and finally resolved the matter, forgot to send me an email so I could giver her credit for being the one to finally get it right (of course, along with whoever might have assisted her).
I do hope that the records are checked and that she (or they) get credit, eventhough I am unable to name her (them).
Thank you again for being the one to finally actually read the complaint and act accordingly rather than just repeating the same problem as has been done for over 2 months now by other agents.
FS
Frik S's updateReviewer Update
25 Jun 2022, 18:43On the 23rd I got a follow-up call from the agent who innitially called me on the 21st, to assist me in resolving this issue, and I was able to get her name.
Thank you again, Lebohang Letsheko, for your very friendly, and very effective assistance in resolving the matter, and that, with delivery and all that goes along with it, the very next day!
Thank you again, Lebohang Letsheko, for your very friendly, and very effective assistance in resolving the matter, and that, with delivery and all that goes along with it, the very next day!
FS
Frik S's update25 Jun 2022, 18:43
Reviewer Update
On the 23rd I got a follow-up call from the agent who innitially called me on the 21st, to assist me in resolving this issue, and I was able to get her name.
Thank you again, Lebohang Letsheko, for your very friendly, and very effective assistance in resolving the matter, and that, with delivery and all that goes along with it, the very next day!
Thank you again, Lebohang Letsheko, for your very friendly, and very effective assistance in resolving the matter, and that, with delivery and all that goes along with it, the very next day!
Rain's replyOfficial
25 Jun 2022, 19:33Thank you.
Rain's reply25 Jun 2022, 19:33
Official
Thank you.