DG
Dineo G
1 reviews | Active since Mar 2025
22 Oct 2025, 09:27
Delayed Refund
I'm extremely disappointed with the Rain service, I switched to another router, and they never cancelled the old one and kept deducting from my account, three consecutive months. The service I've been getting is disheartening; I have since waited for my refund and it's now 3 months of unkept promises. I am deeply hurt by the poor service I am receiving from Rain.
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
22 Oct 2025, 10:05Hi Dineo
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply22 Oct 2025, 10:05
Official
Hi Dineo
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
DG
Dineo G's updateReviewer Update
23 Oct 2025, 15:32You have de*****ed me; I don't subscribe to this response. How can I pay the previous months whereby I was buying data through my bank? Rain deducted 3 times double payments from my bank of which they got my account numbers after I updated my Bank Account details when I got the updated Router. I used to buy data from my account not a debit order, so how can the previous amounts be paid double. I cancelled this account in July and one of your agents didn't do his work, I didn't cancel in September. I need my refund; I even have proof of those amounts from my statement. I'm taken from pillar to post by your agents; I first spoke to Drake *** and then to Anne *** and now with Elmer *** the first two Agents acknowledged that I should get my refund and when I called, I have to start my story from scratch. You promised to call, and you don't call or you call and drop call after I answer. I am extremely frustrated by your service, and I am going to take the matter further. You are used to *****ing people. I NEED MY MONEEEY!
DG
Dineo G's update23 Oct 2025, 15:32
Reviewer Update
You have de*****ed me; I don't subscribe to this response. How can I pay the previous months whereby I was buying data through my bank? Rain deducted 3 times double payments from my bank of which they got my account numbers after I updated my Bank Account details when I got the updated Router. I used to buy data from my account not a debit order, so how can the previous amounts be paid double. I cancelled this account in July and one of your agents didn't do his work, I didn't cancel in September. I need my refund; I even have proof of those amounts from my statement. I'm taken from pillar to post by your agents; I first spoke to Drake *** and then to Anne *** and now with Elmer *** the first two Agents acknowledged that I should get my refund and when I called, I have to start my story from scratch. You promised to call, and you don't call or you call and drop call after I answer. I am extremely frustrated by your service, and I am going to take the matter further. You are used to *****ing people. I NEED MY MONEEEY!
DG
Dineo G's updateReviewer Update
23 Oct 2025, 15:34 "We see that the old service was cancelled in 2025-09-30 , the service was post-paid so the last payment for that router
was taken on the 2025-09-25"
THIS IS A FALSE STATEMENT; I NEED MY REFUND. I NEVER CANCELLED IN SEPTEMBER I CANCELLED IN JULY. YOUR AGENTS ARE NOT DOING THEIR WORK PROPERLY!
was taken on the 2025-09-25"
THIS IS A FALSE STATEMENT; I NEED MY REFUND. I NEVER CANCELLED IN SEPTEMBER I CANCELLED IN JULY. YOUR AGENTS ARE NOT DOING THEIR WORK PROPERLY!
DG
Dineo G's update23 Oct 2025, 15:34
Reviewer Update
"We see that the old service was cancelled in 2025-09-30 , the service was post-paid so the last payment for that router
was taken on the 2025-09-25"
THIS IS A FALSE STATEMENT; I NEED MY REFUND. I NEVER CANCELLED IN SEPTEMBER I CANCELLED IN JULY. YOUR AGENTS ARE NOT DOING THEIR WORK PROPERLY!
was taken on the 2025-09-25"
THIS IS A FALSE STATEMENT; I NEED MY REFUND. I NEVER CANCELLED IN SEPTEMBER I CANCELLED IN JULY. YOUR AGENTS ARE NOT DOING THEIR WORK PROPERLY!
DG
Dineo G's updateReviewer Update
23 Oct 2025, 16:38***7
DG
Dineo G's update23 Oct 2025, 16:38
Reviewer Update
***7
DG
Dineo G's updateReviewer Update
23 Oct 2025, 16:41***1
DG
Dineo G's update23 Oct 2025, 16:41
Reviewer Update
***1
DG
Dineo G's updateReviewer Update
23 Oct 2025, 16:42***0
DG
Dineo G's update23 Oct 2025, 16:42
Reviewer Update
***0
DG
Dineo G's updateReviewer Update
23 Oct 2025, 16:42***8
DG
Dineo G's update23 Oct 2025, 16:42
Reviewer Update
***8
DG
Dineo G's updateReviewer Update
23 Oct 2025, 16:43***2
DG
Dineo G's update23 Oct 2025, 16:43
Reviewer Update
***2
DG
Dineo G's updateReviewer Update
23 Oct 2025, 16:48***8- They only cancelled once I started questioning about the double deductions. How can I update to a 101 router and not cancel the old one upon the activation of a new one?
DG
Dineo G's update23 Oct 2025, 16:48
Reviewer Update
***8- They only cancelled once I started questioning about the double deductions. How can I update to a 101 router and not cancel the old one upon the activation of a new one?
DG
Dineo G's updateReviewer Update
24 Oct 2025, 13:48Okay so what do you have to say about the double deductions that were done from my account? Please refund me of those deductions
DG
Dineo G's update24 Oct 2025, 13:48
Reviewer Update
Okay so what do you have to say about the double deductions that were done from my account? Please refund me of those deductions