Delayed delivery!!

I ordered a 5G router/sim for work purposes on 25/02. I was promised a 1-3 Business day SLA for delivery over the phone and on the email sent and I am yet to receive it. It’s now the 5th business day and I have not even received a tracking number and the order has been “queued for delivery” since I ordered. Called the call centre and was advised that the order is with RAM but the consultant advised that they do not have access to the tracking number so I can’t even check with RAM. The consultant escalated to Logistics but Im just disappointed at this point. I’m beyond frustrated as this has affected my work and there’s no attempt to remedy this from RAIN!!