PB
Philip B
1 reviews | Active since May 2016
29 Jun 2020, 16:33
Delayed and ineffective customer service.
Very slow customer service. I requested a downgrade on 20 May and am still waiting but they are charging me in the meantime. I requested to be downgraded from the 5G premium package to the standard 5G package R699. They don't act on my request for over a month.
Helpful (0)
Replies (1)0
Replies (1)
Rain's replyOfficial
29 Jun 2020, 16:40Hi Philip
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply29 Jun 2020, 16:40
Official
Hi Philip
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima