DEGRADED SERVICE

Good day

Trust all is well, Rain is busy with a thorn bush scratching where it hurts in our area Deneysville, the speed is way down download 0.67Mbps supposed to be 10Mbps as advertised, indirectly it is a miss representation and miss adverti*****t of the products that can land on the table of he consumers council, this could be reported to ICASA to revoke the licenses of Rain, it could land in the media to boycott Rain, it could land on the table of the Minister of Telecommunications, we sit with this problem for months in Deneysville and shoulders been pulled up, we can't do anything about it if they can't do anything about it they must shutdown the service, it is time that Brandon Lee the CEO get involved with the people on the ground and get proper truthful reports from the ground to see how unhappy the clients is and with the overcrowded networks. I question the technical expertise in Rain, this issue that the client is always wrong is opening an umbrella in a place where it hurts I have been 45 years in the Telecommunication industry, by the look Rain use technical people with no electronic background in radio nor antennas nor microwave, I did a lot installations in South Africa for various telecommunication companies so in Botswana and Angola and Mozambique. We sit with a huge overload on the network in Deneysville making me as a client to loose my cool when your personnel making me out as an idiot, I ask with this get your site in Deneysville up and running like it should be, get a engineer with experience to sort the problem out, I dont want to take anyone in the face but sorry by the looks Rain have a shortage of proper experienced people that does not have experience in telecommunications maybe the paper that do the work to sit with this degraded service, le me tell you Brandon no paper can do the job it is a person that is well experienced, I see this in everyday life where I work that people with the best papers cant do the job. let us get down to business when are you going to visit the site in Deneysville to check the installation and the performance and the amount of users and traffic is on it and what you going to do to improve the service so that I dont have to use the media trying to get value for money as the advertising on TV , please never take a bite that you can't chew to impress the directors biggest mistake, without clients you all will be jobless so look after the clients they very important to the existence of Rain, we can just take abuse to an extend that we will close Rain down, Rain is *****ing from us, trust I will hear soon from you as the CEO of Rain Brendon, Rain started a war with me with this degraded service this last couple of months, and please dont come I will pay your money back it will not work I want a service for all the people in my town that can benefit from the Rain ISP service, Question does the investors and the directors know the truth I dont think so, I ask with this a report on the network in Deneysville please, my next move is ICASA and the Minister of Telecommunications if we have to go to that extend to get a better service, I phoned your help desk at 16h00 and the would contact me back that not happened it is 18h34 Please Rain never waited for my money so I expect a excellent service form Rain. Best Pieter