IL
Ivan L
1 reviews | Active since Jul 2018
17 Jun 2023, 19:50
Degradation of service from Rain. No feedback or help.
I have been having a terrible experience with my Rain 5g for the last month now. I work from home (IT) and have logged multiple calls without any sort of resolution or info from rain. I use to get 280+ mbps DL speed and +- 40mbps upload speed and for the last month my internet has become unusable and is getting worse by the day. I am on a community group on whatsapp and alot of my neighbours and people in the area are experiencing the same degradation of service as I am. I get better speeds on my alternative LTE from another service provider than im getting on my Rain 5g.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
17 Jun 2023, 19:55Hi Ivan.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
Rain's reply17 Jun 2023, 19:55
Official
Hi Ivan.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
IL
Ivan L's updateReviewer Update
18 Jun 2023, 10:02I have restarted my device, however my network quality is still extremely poor. This all started about a month ago and prior to a month ago the service was amazing and I didn't have a single issue. I have been compiling screenshots of speedtests daily with timestamps. I get random disconnects, high ping on ZA servers and even my VPN's to clients randomly disconnect. I have connected via lan cable directly to my router as well, however that doesn't make a difference. I've made sure that only 1 device is connected to the wifi and even then I cant even stream 1080p.
IL
Ivan L's update18 Jun 2023, 10:02
Reviewer Update
I have restarted my device, however my network quality is still extremely poor. This all started about a month ago and prior to a month ago the service was amazing and I didn't have a single issue. I have been compiling screenshots of speedtests daily with timestamps. I get random disconnects, high ping on ZA servers and even my VPN's to clients randomly disconnect. I have connected via lan cable directly to my router as well, however that doesn't make a difference. I've made sure that only 1 device is connected to the wifi and even then I cant even stream 1080p.
IL
Ivan L's updateReviewer Update
19 Jun 2023, 17:18Hi Rain,
I appreciate the speedy response and assistance of 2 technicians being sent out to my home today. The 2 technicians first tested my 5g speeds and checked my router before taking out their own router and testing around the house. We could not get any speeds of above 15mbps, even after the technicians had climbed on the roof with the external 5g router and getting great signal. They concluded in telling me that the issue is with the tower in our area (I assumed as much as things suddenly changed since the start of the month and that many other people in my area are also affected).
I am now at a loss and have no idea where to go from here in terms of support as this has been the case for the entire month now. I cant screenshare with colleagues from work or put on my camera in meetings because my 5g connection has a 1mbps upload speed and 15mbps download speed. What is the escalation procedure from here on out? Should I start looking for an alternative or can I feel comfortable with the fact that the towers will actually be looked at? I currently pay R1000 a month for 15mbps DL speed and 1mbps upload speed.
I appreciate the speedy response and assistance of 2 technicians being sent out to my home today. The 2 technicians first tested my 5g speeds and checked my router before taking out their own router and testing around the house. We could not get any speeds of above 15mbps, even after the technicians had climbed on the roof with the external 5g router and getting great signal. They concluded in telling me that the issue is with the tower in our area (I assumed as much as things suddenly changed since the start of the month and that many other people in my area are also affected).
I am now at a loss and have no idea where to go from here in terms of support as this has been the case for the entire month now. I cant screenshare with colleagues from work or put on my camera in meetings because my 5g connection has a 1mbps upload speed and 15mbps download speed. What is the escalation procedure from here on out? Should I start looking for an alternative or can I feel comfortable with the fact that the towers will actually be looked at? I currently pay R1000 a month for 15mbps DL speed and 1mbps upload speed.
IL
Ivan L's update19 Jun 2023, 17:18
Reviewer Update
Hi Rain,
I appreciate the speedy response and assistance of 2 technicians being sent out to my home today. The 2 technicians first tested my 5g speeds and checked my router before taking out their own router and testing around the house. We could not get any speeds of above 15mbps, even after the technicians had climbed on the roof with the external 5g router and getting great signal. They concluded in telling me that the issue is with the tower in our area (I assumed as much as things suddenly changed since the start of the month and that many other people in my area are also affected).
I am now at a loss and have no idea where to go from here in terms of support as this has been the case for the entire month now. I cant screenshare with colleagues from work or put on my camera in meetings because my 5g connection has a 1mbps upload speed and 15mbps download speed. What is the escalation procedure from here on out? Should I start looking for an alternative or can I feel comfortable with the fact that the towers will actually be looked at? I currently pay R1000 a month for 15mbps DL speed and 1mbps upload speed.
I appreciate the speedy response and assistance of 2 technicians being sent out to my home today. The 2 technicians first tested my 5g speeds and checked my router before taking out their own router and testing around the house. We could not get any speeds of above 15mbps, even after the technicians had climbed on the roof with the external 5g router and getting great signal. They concluded in telling me that the issue is with the tower in our area (I assumed as much as things suddenly changed since the start of the month and that many other people in my area are also affected).
I am now at a loss and have no idea where to go from here in terms of support as this has been the case for the entire month now. I cant screenshare with colleagues from work or put on my camera in meetings because my 5g connection has a 1mbps upload speed and 15mbps download speed. What is the escalation procedure from here on out? Should I start looking for an alternative or can I feel comfortable with the fact that the towers will actually be looked at? I currently pay R1000 a month for 15mbps DL speed and 1mbps upload speed.