CA
Carol A
1 reviews | Active since Oct 2024
27 Mar 2025, 10:03
Defeated by bad customer service
Bad service. Billing and network issues. Upgraded from rain 1 to 101pro with extender. Canlled the rain 1 6 times still being billed for it. Network issues is bad. So tired of dealing with international consultant they don't know what they doing. Requested to speak to a South African consultant maybe they can understand what is going on. If this is really how they treat long standing loyal customers then I reaaly need to consider cutting ties with rain . Including the last ref nb have many more.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
27 Mar 2025, 10:39Hi Carol A,
Thank you for bringing this to our attention. We're sorry to hear about your experience.
We’re looking into your query and will be in touch shortly to assist you further.
Regards,
rain.
Thank you for bringing this to our attention. We're sorry to hear about your experience.
We’re looking into your query and will be in touch shortly to assist you further.
Regards,
rain.
Rain's reply27 Mar 2025, 10:39
Official
Hi Carol A,
Thank you for bringing this to our attention. We're sorry to hear about your experience.
We’re looking into your query and will be in touch shortly to assist you further.
Regards,
rain.
Thank you for bringing this to our attention. We're sorry to hear about your experience.
We’re looking into your query and will be in touch shortly to assist you further.
Regards,
rain.
CA
Carol A's updateReviewer Update
27 Mar 2025, 11:03This is not true. No one phoned me. Do you want me to provide me with my call log.
CA
Carol A's update27 Mar 2025, 11:03
Reviewer Update
This is not true. No one phoned me. Do you want me to provide me with my call log.
CA
Carol A's updateReviewer Update
26 Apr 2025, 16:07Hi sad ro say may account is still not sorted out. I made a my monthly payment of R865.00 Now I'm disconnected because of the areas. I cannot pay dor the areas as you guys billed me dor both rooters. This is really frustrating. 4 months of struggling. Pathetic customer serves to loyal customers.
CA
Carol A's update26 Apr 2025, 16:07
Reviewer Update
Hi sad ro say may account is still not sorted out. I made a my monthly payment of R865.00 Now I'm disconnected because of the areas. I cannot pay dor the areas as you guys billed me dor both rooters. This is really frustrating. 4 months of struggling. Pathetic customer serves to loyal customers.
CA
Carol A's updateReviewer Update
05 May 2025, 07:18Good morning this is the 3rd request for someone from billing to phone me. Need my account to be sorted out.
CA
Carol A's update05 May 2025, 07:18
Reviewer Update
Good morning this is the 3rd request for someone from billing to phone me. Need my account to be sorted out.
CA
Carol A's updateReviewer Update
06 May 2025, 10:40Morning can someone please contact me. I need to sort out my account. I have been struggling to sort it out.
CA
Carol A's update06 May 2025, 10:40
Reviewer Update
Morning can someone please contact me. I need to sort out my account. I have been struggling to sort it out.
CA
Carol A's updateReviewer Update
12 Jun 2025, 08:48Morning. I have e- mailed the proof of payments as requested , still waiting on confirmation that you recieved the e mail. What must I do just to speak to a consultant in the accounts department. I really feel you guys are deliberately ingnoring me. This morning you guys are yet again trying to debit my account. I can't deal with this anymore. This is really draining me physically and emotionally.
CA
Carol A's update12 Jun 2025, 08:48
Reviewer Update
Morning. I have e- mailed the proof of payments as requested , still waiting on confirmation that you recieved the e mail. What must I do just to speak to a consultant in the accounts department. I really feel you guys are deliberately ingnoring me. This morning you guys are yet again trying to debit my account. I can't deal with this anymore. This is really draining me physically and emotionally.
CA
Carol A's updateReviewer Update
20 Jun 2025, 11:05The areas amount is not sorted. I reported this matter to ICASAas Rain is not willing to assist me.
CA
Carol A's update20 Jun 2025, 11:05
Reviewer Update
The areas amount is not sorted. I reported this matter to ICASAas Rain is not willing to assist me.