Defeated

You guys just keep disappointing me when it comes to changing plans. I logged a request to be downgraded to the 19 hours uncapped coverage for R250 monthly instead of the uncapped for R479. Instead of that being done, I have been downgraded to the pay as you use option. Seriously? Or does the source not send out the correct information which one would have requested to you guys? Can this please be sorted out ASAP as I am working from home? The consultant who put the request through is by the name of Teboho Lenka. The email was just vague. If only the person stated exactly what would be done when it comes to the matter being resolved, just maybe I would have been able to notice that the information which I requested will not be resolved accordingly. I have tried to sign in to the CeC but it is not accepting my details. Your urgent assistance will highly be accapted.