Deeply unsatisfied and Annoyed

Terrible customer service. The product never worked, when I contact support, every employee promises to resolve the issue, only to wait for another week. Rain has to collect their 5G rooter and ensure that I am refunded. The router was delivered 25 August 2023, I am still waiting. I have called support countless times, they continue blatantly ignoring me and being unresponsive. They always have an excuse where 'somebody else' made a mistake or omitted to escalate the matter. It is completely unacceptable and disrespectful of my time. Avoid the inconvenience and take your business elsewhere!