Deeply dissatisfied - No wifi for 1 week since purchase

I needed urgent temporary wifi due to my fixed line needing a relocation, and rain was decided on based on my needs. On Friday 3 November I made the first call, their network went down and I couldn't speak to anyone until Monday, 6 November. On that day the sales lady helped me very quickly and I picked up my router from the store in Queenswood later the day. The sales person assured me everything is in order and I will be connected within 24 hours. This did not happen, and after multiple support calls costing me over R100 in airtime additionally, my issue has been escalated twice with no resolve, and the 24 hour period has since turned into a full working week with no connectivity.

Managers are never available to speak to and I am promised call backs that never happen. I have now requested a full refund as I have not had wifi for which I paid, and also requested cancellation of service as this is the worst experience I have ever had with any network provider.