1 reviews | Active since Jun 2015
******** deductions from my account
My husband took a month-to-month contract with Rain about 2 years ago and we called to cancel at the end of October and beginning of November 2023. At first they advised of a cancellation fee which we paid and they said we should call again to cancel, which we did. Upon this, I was on the phone with a lady who said I may not talk to them because it is my husband who took the contract. I rep**** that since the money is being deducted from my account, I hold financial interest and should be assisted. The consultant got angry and my husband spoke with her as well to request cancellation. They advised it would be cancelled. Today 25 January 2024 another deduction went off from my account, after it got 'cancelled' I am done with call into the call center as our request for cancellation was not adhered to. They scheme people continue to deduct from my account. We did not use this device for 3 months now and called to cancel but they consistently deduct from my account. I am going to follow the small claims route if this is not solved TODAY. I want my money back!!!!!
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
