RV
Raymondee V

1 reviews | Active since Jun 2015

25 Jan 2024, 09:04

******** deductions from my account

My husband took a month-to-month contract with Rain about 2 years ago and we called to cancel at the end of October and beginning of November 2023. At first they advised of a cancellation fee which we paid and they said we should call again to cancel, which we did. Upon this, I was on the phone with a lady who said I may not talk to them because it is my husband who took the contract. I rep**** that since the money is being deducted from my account, I hold financial interest and should be assisted. The consultant got angry and my husband spoke with her as well to request cancellation. They advised it would be cancelled. Today 25 January 2024 another deduction went off from my account, after it got 'cancelled' I am done with call into the call center as our request for cancellation was not adhered to. They scheme people continue to deduct from my account. We did not use this device for 3 months now and called to cancel but they consistently deduct from my account. I am going to follow the small claims route if this is not solved TODAY. I want my money back!!!!!

0
Replies (4)
Rain
Rain's reply25 Jan 2024, 09:21
Official
Hi, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain. 
RV
Raymondee V's update25 Jan 2024, 10:08
Reviewer Update
Call on my number- we will both be available ***
RV
Raymondee V's update25 Jan 2024, 10:23
Reviewer Update
Someone called now, I answered, no sound and they hung up. My husband just called in and was advised that there is system difficulties. Please call either numbers again. We hate to wait another 5 minutes just get assisted.
RV
Raymondee V's update21 Feb 2024, 08:16
Reviewer Update
Good day, it has been 3 weeks since you have collected the device. Payment was already made for November, now you want to deduct money for November on the last premium you took as well? The R147.00 the consultant advised us to pay, which was paid..Why the delay?