AT
Anya T

1 reviews | Active since Jan 2020

30 May 2023, 13:07

Deducting unauthorised debit orders 2 months after cancellation

So I cancelled my contract with rain end of March, they came to collect my router on 6 April, as from my cancellation date the router was unplugged. I received a confirmation of cancellation on 26 April. There was no invoice for April, there was no invoice for May. April went by with no issues, come May, they took 3 debit orders from my account WITH NO PRIOR NOTICE, there is no invoice for April or May. I sent rain an email asking why they deducted money, no response. Im afraid to have money in my credit card as I do not trust rain not to deduct money again. I went to the bank to dispute these payments and to reverse them, but they can not and they will be charging me for this. I work on a very strict budget and this has got me deep into the red this month. Guessing if you are a big company you do not care about the peoples money you take with no authorisation or the way that it negatively affects them. Ive got screenshots of proof of cancellation and that I do not have any invoices outstanding with them. This feels ******** to me.

0
Replies (2)
Rain
Rain's reply30 May 2023, 13:09
Official
Hi Anya T.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
Rain
 
 

AT
Anya T's update30 May 2023, 13:32
Reviewer Update
Hi, yes, thank you for your call. As I stated in that call, according to me everything with rain was settled. No invoice. No call stating that money was owed. Money was deducted 2 months after the fact.

Your call was very professional, and I do understand that you personally do not work in the billing department, but I would like you to take this further. It is not acceptable that you guys have the right to take money out of my account without my knowledge or permission, that is called *****ing. Like I explained to you, I have to pay R80 penalty with the bank now, that is an additional R240 as I had the deductions investigated and rain is just throwing their hands in the air stating they did nothing wrong.